Question 1

How do I make a reservation?

Accepted Answer

PARTY DECOR

Decor rentals are 3-4 night rentals (no DO/PU on weekends).

Each rental follows the same basic steps:

Choose your party theme & package
Choose your add-ons
Fill out our Event Rental Request form to initiate the booking process ***Your rental is *not* complete until we receive payment!
We will be in touch to:
Say hi!
Confirm availability 
Go over questions you may have
Collect payment to secure your rental
Delivery > Celebration! > Pickup

YARD GAMES ONLY

Yard games-only rentals are 1-night rentals.

Each rental follows these basic steps:

Choose your games (3-game min)
Choose your add-ons
Fill out our Yard Game Rental Request form to initiate the booking process ***Your rental is *not* complete until we receive payment!
We will be in touch to:
Say hi!
Confirm availability, pickup/drop-off times
Go over questions you may have
Collect payment to secure your rental
Event day!

Question 2

How do I pay and are there any other fees I should know about?

Accepted Answer

Once you submit an event request form (and we confirm availability), we will send a payment link via email.

We require 100% payment up front to secure your booking (but offer time-dependent refund options. See cancellations/rescheduling tab for more info).

We only accept payment through Stripe. Tips are, of course, accepted as cash or apps employees may have.

Additional fees:
If supplies are not ready when we arrive for pick up, we charge a fee of $50 plus the initial delivery fee for having to make a return trip. 
See Damage tab below for damage-related fees.
See cancellation & rescheduling policies below.

Question 3

How does delivery/pickup work?

Accepted Answer

​PARTY DECOR

At this time, we offer delivery/pickup only (no self-pick up or drop-off).

Decor rentals are 3-night rentals. Delivery & pickup are available Monday-Friday only. If the end of your 3-day rental is on a Saturday or Sunday, we will pick up items on Monday evening.

A 3-hour delivery window will be given 1 week in advance. If you are not home when we deliver, items will be left on your doorstep.

A 3-hour pickup window will be given 1 week in advance. If you are not home during our pickup window, items should be left back on your doorstep for us to grab.

In general, delivery/pickup windows are within the following time frames each day:

Monday-Wednesday: 5 PM - 9 PM
Thursday-Friday 8 AM - 6 PM

Decor items will be delivered in an enclosed container unless oversized. The size of the container depends on your rental choice!

YARD GAMES-ONLY

We offer pick up or delivery

Yard games-only rentals are 1-night rentals. Delivery & pickup are available every day of the week.

In general, pickup windows are within the following time frames each day:

Monday-Wednesday: 5 PM - 9 PM
Thursday-Friday 8 AM - 12 PM
Saturday-Sunday 9 AM - 11 AM

I ask that you choose a 30-minute time window within these time frames if you are picking up.

Question 4

Do you offer setup?

Accepted Answer

We do not offer setup at this time.

For ease of setup, items will be color-coded so you know exactly what each item is intended for and so you can more easily keep track of all TWC items for return. You will also be given specific, step-by-step instructions about how to set up your decor (mainly how to make your tablescape look nice 😀). Some add-ons might require a bit of additional instruction. If you rent yard games, each game comes with laminated rules.

Question 5

Can I reschedule or cancel?

Accepted Answer

We require 100% payment up front, BUT:

61+ days before your event, you may cancel your rental and receive a 75% refund. Or, you may reschedule your rental for a date within 1 year of your original rental date. You may choose another rental option, but no more than 75% of your payment will be refunded if the alternative rental is less than the portion that is non-refundable. You will be sent a voucher if you choose to reschedule. We ask that you do not pick a new date at total random to give us the best chance of fulfilling others’ 1st choice dates! If you do not reschedule within 1 year of your original date, you will need to make a completely new reservation.

15-60 days before your event, you may cancel your rental for a 50% refund. Or, you may reschedule your rental for a date within 1 year of your original rental date. You may choose another rental option, but no more than 50% of your payment will be refunded if the alternative rental is less than the portion that is non-refundable. You will be sent a voucher if you choose to reschedule. We ask that you do not pick a new date at total random to give us the best chance of fulfilling others’ 1st choice dates! If you do not reschedule within 1 year of your original date, you will need to make a completely new reservation.

14 or less days before your event, cancellations will result in the loss of your entire payment. Or, you may reschedule your rental for a date within 1 year for a $50 rescheduling fee. You will be sent a voucher if you choose to reschedule. We ask that you do not pick a new date at total random to give us the best chance of fulfilling others’ 1st choice dates! If you do not reschedule within 1 year of your original date, you will need to make a completely new reservation.

Question 6

What happens if I damage an item?

Accepted Answer

We are a team in making these items last as long as they possibly can to actually fulfill our goal of reducing waste, so we ask that you take special care of all of our items. We understand that paper will rip, tablecloths will tear, runners will get stained – we’re talking about kids’ parties here! However, excluding normal wear & tear, you are responsible for any damage to our items. Luckily, most of our items are very affordable and no damage should be a huge cost to you.

Damage may include deep cleaning needs, repair (including labor) or the total replacement of the item(s) if it cannot be restored or repaired.

Please report/photograph any damages to the items upon discovery! TWC also keeps photographic documentation of damages. Items are inspected within 24 hours of the rental end date. We will contact you for any collections afterward.

Question 7

How far in advance can I book?

Accepted Answer

6 months!

Question 8

Do you customize/take requests?

Accepted Answer

If there is something you’d love at your event and we can make business sense of acquiring it/making it happen (and have enough time), we will 100% be up for customizing your event. Additional fees may apply.

If you'd like to add a pop of a specific color to your party (like pink), please ask.

There is a spot to make requests at the bottom of our event request form!

Question 9

Are your rentals just for kids?

Accepted Answer

Most of our themes are fit for kids' birthdays or baby showers, but if there’s a theme you see for your adult celebration, more power to you!

Question 10

Will the event items look exactly like the photos?

Accepted Answer

Many (not all) of our items are either hand-made/refurbished or on their second life when acquired, so rentals may look slightly different than the photos. (I.e. if supplies are broken or we're expanding our fleet we don't necessarily (re)order the same ones, we try to find it used or make more ourselves!)

Each theme & package is uniquely designed with aesthetics, functionality, and sustainability in mind. We believe this gives our rentals an artistic and complete look we and you can feel great about!

All will follow the same structure, as listed.

How-To's & FAQs

How do I make a reservation?

How do I pay and are there any other fees I should know about?

How does delivery/pickup work?

Do you offer setup?

Can I reschedule or cancel?

What happens if I damage an item?

How far in advance can I book?

Do you customize/take requests?

Are your rentals just for kids?

Will the event items look exactly like the photos?

I see you mention decor "donation" throughout your website. How does this work?

Why aren't balloons included in your packages?

Party Delivery Zones

(includes delivery & pickup)

Zone 1: FREE!
Zone 2: $15
Zone 3: $30
Zone 4 (+ Leander): $45

We're thrilled to help you save time, space & money, Guilt-free!

Contact The wander center

How-To's & FAQs

How do I make a reservation?

How do I pay and are there any other fees I should know about?

How does delivery/pickup work?

Do you offer setup?

Can I reschedule or cancel?

What happens if I damage an item?

How far in advance can I book?

Do you customize/take requests?

Are your rentals just for kids?

Will the event items look exactly like the photos?

I see you mention decor "donation" throughout your website. How does this work?

Why aren't balloons included in your packages?

Party Delivery Zones

(includes delivery & pickup)

Zone 1: FREE! Zone 2: $15 Zone 3: $30 Zone 4 (+ Leander): $45

We're thrilled to help you save time, space & money, Guilt-free!

Contact The wander center

Zone 1: FREE!
Zone 2: $15
Zone 3: $30
Zone 4 (+ Leander): $45